The Tenet hospital chain, second largest in the nation, is aggressively pursuing public health contracts and a larger piece of the market share across the country, often bumping into competitor HCA, the nation’s biggest hospital chain, along the way.
In El Paso, Tenet’s new and tougher stance forced a major change in employee health-care plans that is predicted to raise costs for the Ysleta and Socorro school districts.
Hospital Corporation of America, formerly Columbia HealthCare and now generally known simply as HCA, owns the Las Palmas and Del Sol medical centers.
Tenet owns Sierra Medical Center and Providence Memorial Hospital. Both corporations also own an array of medically related facilities in El Paso.
County commissioners have tried to understand and deal with Tenet’s new approach, which for the first time keeps health-plan administrators that are competing to run the county’s self-funded health plan from offering a money-saving option from HCA.
“This is not right,” County Commissioner Luis Sarinana said in frustration over the situation at a special meeting this past Monday. “This is politics at its worst. We have to suffer a million dollars because people are playing politics with us.”
This week’s commissioners meeting to decide on the shape of the county’s $10 million health benefits plan and whether to re-hire Foresight as the third-party administrator for the plans ended with a 2-2 vote. County Judge Anthony Cobos was absent.
The deadlock was over whether to approve a redrawn health plan that scraps a five-year-old arrangement with the county that gave an advantage to HCA. The new plan would put Tenet hospitals on an equal footing with HCA as preferred provider organizations (PPO).
It’s being called an “open-access PPO,” and it would mean 80 percent of the hospital charges run up by county employees and their dependants at either chain’s hospital would be paid by the plan starting Jan.1. Currently, HCA is paid at the 80 percent, and Tenet is 60 percent for county employees.
Commissioners will take the issue up again, in Cobos’ expected absence, again on Monday.
Why an open PPO with Tenet and HCA could be more expensive
The county’s consultant, Randy McGraw of Crest Benefits, said the disadvantage of the open-access PPO is that it could cost the county as much as $800,000 more a year than the plan favoring HCA that the county now has.
That has commissioners and members of the risk pool board concerned about depleting the risk-pool fund from which claims are paid.
If that started to happen, the county would have to cut back on benefits, charge employees higher monthly premiums and/or appropriate more tax revenues to increase the public subsidy for health care.
County Commissioner Veronica Escobar said she asked the McGraw of Crest Benefits, about the advantage of the exclusive provider organization arrangement the county has now.
“He said HCA was offering really steep discounts,” Escobar said. “In fact, he credited much of our (risk pool) reserve to HCA’s willingness to work with us on those discounts.
“HCA also works very well with Thomason and has, form my perspective, been a better community partner to the county and to Thomason than Tenet.”
But in an interview with Newspaper Tree, the CEO of Tenet’s Sierra Providence Health Network, John Harris, expressed his doubts that putting Tenet on equal footing with HCA would cost the county more.
“I would doubt seriously that anyone would be more cost effective than we are if you compare apples to apples,” Harris said.
He also insists that the awards Tenet’s El Paso facilities have won show its hospitals, related health facilities and doctors are superior to HCA’s and, thus, a better value.
Here’s how it works:
-- The county’s current plan puts the Thomason General Hospital at the top and pays 95 percent of the hospital charges for employees and dependents who go there. For a variety of reasons, including the fact that many El Paso doctors do not practice at Thomason, few county employees use the county hospital.
-- HCA hospitals are exclusive provider organizations and the plan pays 80 percent of the hospital charges for county employees. HCA offers additional discounts, which the higher number of patients makes possible.
-- Tenet hospitals are preferred provider organizations, and the plan pays 60 percent of hospital charges for county employees
-- For out of network hospitals, the plan pays 50 percent.
Although the side-by side offers by Tenet and HCA have been only about 1 percent apart, McGraw said, the county and school districts considered the Tenet and HCA offers and made HCA their exclusive provider organization for reasons that were not so clear.
McGraw noted Monday that a survey of county employees indicated that they preferred Tenet’s hospitals over HCA’s.
For those reasons, Harris indicated, being in a secondary position has been a sharp and inexplicable point of frustration for Tenet.
Tenet, however, has had EPO arrangements with the El Paso and Canutillo school districts. Tenet currently is the EPO for the San Elizario school district that pays 80 percent of hospital costs compared with 60 percent at HCA hospitals.
Why the change?
The county and the Ysleta and Socorro school districts all began the year with health plans that gave employees and their dependants an incentive to go to HCA hospitals versus Tenet’s.
Early this summer, Tenet decided it would no longer accept a second-tier position in health-care plans and made that known to various third party administrators that had arrangements with Tenet, including Foresight in El Paso.
Foresight had to inform the Ysleta district mid-way through its contract that it could no longer offer an arrangement that put HCA in a more favorable position than Tenet.
Cigna, Socorro’s plan administrator, had to tell that school district the same thing when the contract was up for renewal.
Both districts then had to tear up their plans and come up with new ones, though HCA was able and interested in keeping the arrangements it had with them.
In the process, Foresight came in for much of the blame and there were calls on the Ysleta board to get rid of Foresight and find a new third-party administrator.
Foresight president critical of Tenet
Foresight President Michael Puestow is among those touting the cost savings that EPO arrangements with HCA, and he has been critical of Tenet’s actions toward Foresight as well as El Paso taxpayers.
Puestow said that his service has saved the schools, city and county millions over the years "because EPO rates are significantly cheaper.”
Harris disputes that assertion and even downplays the potential cost savings of an EPO arrangement with Tenet, though McGraw said it could save as much as $4 million over five years. However, few have appeared eager, not even Harris, to pursue that approach.
Puestow, a 56-year-old former professional football player and a retired health plan administrator, came out of retirement to take over Foresight. He said expects to lose the job around the first of the year because of plans to merge Foresight with Alliance Health Card.
“We have contracts with all the different hospitals and physicians here (El Paso), in Dallas and Las Cruces,” he said. “Earlier this year, Tenet began to reinterpret the contract in a way that said we were unable to offer anything that didn’t have Tenet at the highest level.
“We’re the ones who brought a tiered program to the El Paso area to figure ways to keep costs down. The idea is if you can steer to one system, you can get the bulk rate.”
He said Foresight has clients, including the San Elizario school district, that have Tenet as their exclusive provider organization.
“But as of Jan. 1, we can have no more contracts with HCA as the EPO,” he said.
Foresight did not agree with Tenet’s interpretation of their contract, he said, but there was a threat of litigation that went to arbitration.
“In the first quarter of 2008, Tenet spent $45 million on litigation,” Puestow said.
In effect, he said, Foresight was forced to stop offering proposals that included HCA as a possible exclusive provider organization even if HCA wanted Foresight to make that offer to school district, cities and the county.
At the same time, Puestow said, Tenet would permit Foresight to offer plans with Tenet at the top as an exclusive provider organization.
Told of Puestow’s characterization of what happened with Tenet, Ian Stuart, president and CEO of the publicly traded parent company, Access Plans USA, offered a softer conclusion.
“I would ask you to frame it differently,” he said. “In the current business environment, Tenet does have the ability to decide how to conduct business, whether in El Paso, Texas or nationally, and under the terms it chooses to do business.
“Now, it has made some decisions to conform how it chooses to do business with us … and all of its client TPAs. … They asked us and we agreed to conform to the way they asked us to do business.”
He continued, “They did not formally sue, but earlier in the year sought arbitration. We put the attorneys aside and reached an agreement. A business decision I made was to agree to conform to the way they have chosen to do business in the El Paso market with all the third-party administrators they do business.”
At stake in Foresight’s decision to “conform” to Tenet’s wishes – a term Stuart used repeatedly – was Foresight’s survival, he hinted strongly.
Foresight has a long history in El Paso
Formerly Access Plan Administrators, it was started by insurance agency owner Steve Young in the 1980s and came to dominate the El Paso market as the third party administrator for the city, county and the major school districts. At it’s peakAccess oversaw the health plans of more than 60,000 El Paosans.
In the early 1990s Young’s operation came under investigation and Young sold it to Robert E. “Bob” Jones, then the head of National Center for Employment of the Disabled. After coming under a federal investigation, NCED changed its name to ReadyOne Industries.
Jones sold Access Administrators some years ago to Precis, but his close associate, Frank Apodaca, continued to head Access and later Precis. Jones and Apodaca are major targets in the FBI’s ongoing public corruption investigation.
Because of the damage done to Access, now Foresight, by the investigation, the company has lost most of its clients.
“We’re a small public company, frankly, too small to be successful as a public company,” Stuart said. “The El Paso market used to be a very positive cash flow operation for us. But we have had challenges … Frank Apodaca was terminated over a year ago.
“When you have the very significant decrease of members we’ve suffered, we’ve gone from profitable to just the opposite. … I’m just looking to position the company so we can continue to provide the services that have been well appreciated.”
He added, “I would hate for something to get in the press that is misconstrued and have people react with the elimination of a company.
“We don’t have enough clients to support the infrastructure there today. If there is further significant loss of clients or members, it becomes increasingly difficult to support the operation.”
‘Puestow doesn’t represent Foresight’
While Stuart suggested that there is a better way of explaining Foresight’s situation with Tenet that the way Puestow put it, Tenet’s Harris said Puestow should not be quoted at all.
“I think, first, Michael Puestow doesn’t represent Foresight,” Harris said in an interview with Newspaper Tree. “Ian Stuart is the president and action CEO of that company … What I would do is I would go on the basis of what the president and CEO has to say from the standpoint of Foresight.”
Harris said the move away from EPO arrangements toward the more open PPOs has more to do with a “paradigm shift” in the health industry than any efforts Tenet has exerted.
Asked why HCA shouldn’t be allowed to offer exclusive provider organization proposals through a third party administrator`, Harris said he wouldn’t speculate.
‘Maybe it’s because that’s what the employers want,” he said.
Harris denied that his company has sought to “strong-arm” Foresight into conforming with Tenet’s wish that the TPA not offer any plan that puts a hospital corporation above Tenet.
Tenet’s action against Foresight
But Foresight’s parent company, Access Plans USA, reported its dispute and legal proceedings with Tenet to the Securities and Exchange Commission in its quarterly 10k financial report for the period ending in June.
Access Plans stated that Tenet was seeking $5 million for Foresight’s alleged breach of the exclusive provider organization agreement.
“In essence Tenet claims that Foresight TPA can only contract with Tenet facilities in benefit plans that utilize an exclusive provider organization,” the Foresight’s 10k reads. “We strongly disagree with this position for several reasons, including our belief that we do not administer any benefit plans that utilize an exclusive provider organization.”
The statement doesn’t explain that obvious conflict with Foresight’s administration of at least two EPOs in El Paso, but it goes on to say:
“In addition, Tenet has taken a position with respect to a separate agreement between Foresight and Tenet that members of certain plans administered by Foresight are not entitled to healthcare discounts from Tenet’s facilities. …
“Because of this dispute, Tenet has notified us that it intends to terminate its agreement with us and seek payment from the plans we administer of certain amounts charged to plan members and not paid by the plan.”
***
Reach David Crowder at (915) 351 0605 or dcrowder@epmediagroup.com

















Tenet's behavior hurts El Paso taxpayers
November 28, 2008
Tenet is in desperate need of more dollars, and they're going after El Paso taxpayer dollars. This is disturbing. They will make their profits then ship them off to their mother ship, outside of El Paso, and line the pockets of their shareholders. And those dollars are ours.
Ken G
November 29, 2008
Tenet's tactics seem highly predatory. Big money politics at its worst. Thomason, the taxpayer supported County Hospital should be the only option for public employees in the county. The increased volumn will draw more doctors to partner with Thomason. Let the for-profits fight over the overflow.
Anthony
November 29, 2008
Tenet is evil. Their most expensive hospitals are in El Paso. They spent millions trying to kill our Children's Hospital. In 2003, Tenet settled a criminal fraud investigation for $54 million.
(http://www.google.com/search?q=new+york+times+tenet+FBI+fraud&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a)
Providence Hospital used to be a non-profit, community hospital. Who can we thank for selling it off for a quick buck?
Bob Hoy.
(http://www.consumersunion.org/health/txconversion798/txconver17-798.htm)
Cindee Soza
November 30, 2008
Please read
BBK
November 30, 2008
Working for John Harris and the Tenet Corp. , I can tell you first hand that they really care abut only three things and in this order........money, money, money .
What they do to their employee's is down right wrong ; while they spend massive amounts in ads and fat bonus , their employees labor in substandard work environments with unbelievable work loads.
Tenet is the modern day salt mine of the health care industry.
Andrea
November 30, 2008
As a nurse, I have had my share of working at Tenet and HCA and I can say that Tenet does not care about their employees. A very different view and environment at HCA. I would choose HCA a million times over Tenet. I am really saddened by the this tug-a-war Tenet has seized upon El Pasoans. And no, employers do not prefer Tenet.
Hank Hernandez
December 1, 2008
I'd like to thank David Crowder for wrting an informative AND objective article. Both El Paso HCA facilties have a long and storied history in El Paso that includes saving El Paso residents hundreds of thousands of dollars over many years. Regardless of trumped up billboards claiming "Top this and Top that", the fact remains that many El Paso residents continue to chose Las Palmas and Del Sol hospitals year over year and so do many physicians!
BBK
December 1, 2008
Now Hank ...please be fair... tell them who you are .....aren't You one of the hot dogs at Tenet?
How big is your bonus gonna be this year while we underlings struggle to pay our bills?
Where are the raises that were promised to us?
What about cutting all our hours so that we are ALWAYS understaffed and overworked ......patients suffer for this, we suffer for this.
You don't do you?
BBK
December 1, 2008
OOPPPS!!!!
So sorry Mr Hernandez, you are the nice guy.....
You treat your employees GREAT!!
For some reason I confused you with Jonh Harris and Tenet....
MY BAD!! please forgive!!
Karen P-V
December 1, 2008
David, thank you for the good reporting. Nice to read a well-researched and informative article.
Hanky Panky
December 1, 2008
Hank, get a clue... When El Pasoans had a choice you lose and you know it. Even when the people were in the area directly next to Del Sol, 50% drove right past your hospitals. The reason these agreements even exist is because your hospitals couldnt get people to go to your hospitals without being forced. You are no better than Tenet, just better at PR. You think El Paso knows that HCA gets a raise every time one of these goes open access, obviously not. Feel free to post what percent raise HCA gets.......... were waiting Hank.
HCA comes out ahead!!!! Tenet gets to participate at the same discount as before.... HCA is the increase in costs.
Anthony
December 2, 2008
We need health care reform all the way around. National health care reform. It's not fair to blame the best actors in a bad system. HCA isn't the best and isn't the worst.
However, it IS fair to blame the worst actors in a bad system -- those like Tenet who take advantage of the system, offer a predatory health care model, and "play hard ball" with the same community they're supposed to be "serving."
Benefits Specialist
December 2, 2008
Hanky Panky:
Your name appears to be appropriate as you clearly are playing games and trying to mislead El Pasoans.
You say "HCA comes out ahead!!!! Tenet gets to participate at the same discount as before.... HCA is the increase in costs."
Your claim that Tenet gets to participate at the same discount as before. Wrong!!!!
Tenet used to be a third tier provider, which means County employees would idealy go to Thomason (reimbursement at 95%), then HCA (reimbursement at 80%), followed by Tenet (reimbursement at 60%), and finally at other providers (reimbursement at 50%). Besides the applicable deductibles and co-pays, the County employee who went to a Tenet facility would not be obligated to pay the 40% not paid by the health plan.
Tenet held a gun to the County's head (as they have the school districts and others) indicating they would opt out of the insurance program and charge County employees if they visited any of their facilities 100% of the bill charges. Considering that Tenet hospitals are the most expensive providers in Texas (and probably the US), the employees who had the misfortune of landing in one of Tenet's hospitals would pay dearly.
The County elected to raise Tenet's reimbursement from 60% to 80%. Did Tenet stay the same? I think not!!! Who ends up losing? You and I as taxpayers........
You state that HCA comes out ahead??? I don't see how as they continue to maintain the reimbursement level at 80%....The same 80% they had before. Perhaps they lose as some individuals who may have gone to an HCA facility to have the insurance pay 80% of the charges (instead of 60% or 50%) will now go to a Tenet facility which will now get paid at 80%. Payment at 80% at the highest bill rates in Texas.... Once again, who ends up losing? You and I as taxpayers........
The only way You and I as Taxpayers will not be "hosed" is if the County educates its emplolyees to the tactics Tenet used to get to a higher reimbursement rate and a bigger slice of the $10 Million the County pays in health insurance claims. The County should encourage their employees to use Tenet only as a last means measure. Will the County do that? I think not!!! Once again, who ends up losing? You and I as taxpayers.
So, Hanky Panky, when you say get a Clue......I suggest you start by looking in the mirron and indeed, getting a Clue.
Hanky Panky
December 2, 2008
Benefit Specialist,
Ahhh, you know just enough to be dangerous. Ignorant, but dangerous. Here is how it works, I will slow it down for you. There is a charge,,,, lets say $1,000 and then it is repriced after a discount.... lets say 50% discount under an EPO. Now the bill is $500 after repricing... keeping up specialist? The plan pays 60% of the bill (aka known as $300) and the member pays 40% (aka $200)... so the hospital gets $500.... if lost, see third grade teacher....
Now, under the same scenario, HCA new contract rates are a PPO, ,,,,, can you say PPO..... so the same bill ($1,000) is now repriced at 30% discount for example... so, $1,000 becomes $700 with the discount.... so now the plan pays 80% (aka $560) and the member pays 20% (aka $140).... so the hospital gets $700.... if lost see thrid grade teacher.
And there it is.... the partner hospital gets paid more per charged dollar. I want to thank the third grade teacher that helped benefits specialist (BS) through the multiplication.
Benefits specialist, get a clue, you dont know what you are talking about. Next time, give the argument that HCA will lose bed days or something or argue with someone who knows less than you. Hi Becky.
kathy
December 3, 2008
What really matters are the patients and the care they receive for their 95,80 and 60%. Was their ANY discussion about the human beings??? My mother was in Providence last year and they would not have rec'd 20% if I had my way. The facility is dirty, substandard equipment, not enough staff to care for the patients and the waits for ANYTHING are unbelievable. SHe could have died in her room and it would have been hours before anyone knew it. We had a similiar outpatient experience. You can tell the employees HATE what they are doing. Noone smiles, asks to assist you or makes you fell comfortable. WHoever said this politics at it's worse is correct. Look at the care and outcomes that they patients will receive-at any hospital before negotiating these mindboggling contracts. Physicians hospital on the Eastside was the best as well as Thomason for a outpatient procedure. I'm surpirised we're still not waiting at Providence.
Let the patient decide
December 4, 2008
The patient should get to choose-other than the Thomason higher payment which makes sense for the county. This is only the opinion of a mother. I would feel like my insurance is inferior if I could not go to Providence and Sierra. However, I do believe Thomason is a great hospital. I want the chance to choose between those 3, depending on my medical issue.